[Updated] myGateway Offline December 25-31

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The myGateway portal will be completely offline December 25-31 for necessary maintenance. The system is used for a variety of purposes, including registration, student records, and information sharing.

The outage will allow the IT staff of the North Orange County Community College District the opportunity to conduct needed scheduled work to Banner, myGateway and all of its supporting systems between the current semester and the start of the spring 2015 term.

Waitlist notifications will be suspended from December 20 through January 5, so that waitlisted students are not adversely affected.

The outage also should not negatively impact students seeking fall 2014 grades. Grades not entered into the system prior to the start of the College’s holiday period — the campus is closed December 24-January 1 — will not be available until the campus reopens. Monday, January 5, is the deadline for instructors to submit grades.

NOTE: This article was updated on December 22. The initial down period was anticipated to run December 27, 28, and 29. The other details remain the same.

Trustees Place Measure J on November Ballot; Campaign Underway

Voters in the District will decided on the bond, which would provide for the renovation of SEM, FA, other Master Plan projects.

The North Orange County Community College District Board of Trustees voted unanimously on July 22, 2014 to place Measure J — the Fullerton/Cypress Colleges Repair and Student/Veteran Job Training Measure — on the November 4, 2014 ballot.

If approved by voters in the fall, Measure J would provide Fullerton College, Cypress College and local continuing education programs with $574 million for significant upgrades to technical job training facilities, aging classrooms, and veterans resources.

“This is about staying relevant well into the future,” NOCCCD Chancellor Dr. Ned Doffoney said. “Many of our campus classrooms and buildings were constructed 50-80 years ago. As a result, students are learning science and other technical, in-demand disciplines with greatly outdated labs and technology. To keep high-paying jobs in our area and attract more high-tech jobs, we need facilities that have the capacity to keep up with the educational and job-training demands of our times.”

Key Measure J investment priorities include:

  • Upgrades to antiquated science labs, lecture halls, technology and instructional equipment to better prepare students for growing fields of study and high-skill careers.
  • Enhancements of classroom space and training centers for future nurses, firefighters and other first responders, as well as technically-trained workers.
  • Expansion of veterans’ facilities and services as well as job-placement centers to train and re-train veterans as they transition into the civilian workforce.

Improvements also call for general health and safety repairs, energy-efficiency enhancements, and other needed facility renovations on each of the District’s three campuses.

The Board’s decision follows a June poll suggesting Measure J could be a success. Nearly 72% of likely voters surveyed recognized a funding need and indicated support of the measure.

“The community understands the value of our institutions,” said NOCCCD Board of Trustees President Jeff Brown. “More local residents than ever are relying on our high quality and affordable education programs to prepare them for competitive job opportunities or for transfer to CSU or UC campuses. We need to make sure that we’re able to continue to equip them with the skills they need to succeed.”

Passage of Measure J would amount to a projected $14.90 per $100,000 assessed value for property owners, and would include citizen oversight and regular audits to assure accountability and transparency. By law, funds from facility bond measures can only be spent on buildings, classrooms or instructional equipment. No bond funds can be spent on administrator pensions or salaries.

To pass this November 4th, Measure J would need 55% support by voters falling within NOCCCD boundaries which include the cities of: Anaheim, Fullerton, Yorba Linda, Cypress, Buena Park, Placentia, Brea, La Habra, La Habra Heights, La Palma, Los Alamitos, Placentia, Rossmoor, Garden Grove, La Mirada, Orange, Seal Beach, Stanton and Whittier.

Related:

Affectionately known as Frankenstein’s Lab, renovation of this SEM instructional facility is one of the projects that would be funded by Measure J.
Affectionately known as Frankenstein’s Lab, renovation of this SEM instructional facility is one of the projects that would be funded by Measure J.

SmartThinking Offers Online Tutoring for Cypress College Students

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Students, did you know you can get 24/7 tutoring for your classes? Cypress College students have access to SmartThinking which is an online tutoring service. You can get help with math, science, accounting, and English classes. The best part is its FREE to you as a Cypress College student.

The L/LRC also has free in person tutoring, the English Success Center and the Math Learning Center. All these are located in the L/LRC and are aimed at helping you to succeed here at Cypress. Come drop-in, have a chat and see how we can help you.

Before you get stressed out about resources for a paper or assignment, please contact the library. The library offers online reference help through live chat, email or text messaging. Someone is available to help you at all times the library is open Monday to Thursday 8 a.m. to 9 p.m., and Friday 8 a.m. to 1 p.m. Just ask us for help with locating college level resources (journals, books, etc) and how to cite what you find for your research papers and other assignments. Just go to the Cypress College Library home page and click on the red “Questions? Ask!” button.

Resetting Password May Resolve Blackboard Login Issue

Students who are experiencing difficulty logging in to Blackboard should be able to resolve the issue by requesting a password reset from the Blackboard login screen.

It is also recommended that students visit the Blackboard site at https://cypresscollege.blackboard.com/ — rather than using a previously created bookmark since this may be a different address than some students have used in the past. The link from the Cypress College main page is also correct.

To request a password reset, students should click on the “Forgot Your Password?” link directly below the login boxes. From that link, select the “Username” option rather than the email option, which will not work unless the entry is an exact match with the email address stored in Blackboard. Alternately, students may ask their instructor to reset the password.

The fastest way to get help is for students to to contact their instructor. Additional assistance may be found in the FAQs, Blackboard Student Help, as well as the Blackboard pages for Supported Browsers & Operating Systems and Browser & Plug-in Assessment. The Distance Education Office is also available via email at distanceed@cypresscollege.edu.

Cypress College and Blackboard teams are working to resolve the issue. We appreciate your patience as we identify and implement a solution.

Widespread Processing Outage Preventing Fee Payments

We are experiencing issues with online payment card processing through Heartland (see their announcement below) .  The issue was first encountered around 7:45 a.m., and appears to be the result of a  a widespread problem that is affecting many of Heartland’s customers. While the issue is not affecting students’ ability to register for classes, those who are registering for classes likely are experiencing issues when attempting to make payments.

The North Orange County Community College District IT team is in contact with Heartland in an effort to monitor and resolve the issue. In the meantime, a message has been posted to Heartland’s payment page informing students of the issues and suggesting that they try again at a later time.

From Heartland:

Intermittent System Error When Making A Payment

Please be advised that we are currently experiencing intermittent system errors when making a payment.  A payer may experience an unexpected error message when submitting payment.

We are aware of the situation and are in the process of identifying the root cause.  We will provide updates and resolution time frames as we continue to gather more information.

If you have any questions regarding this email, please do not hesitate to contact us via TeamSupport, clientsupport@ecsi.net or call 800-437-6931.

Thank you.

Heartland ECSI Client Support

Registration Appointments to be Posted During Week of July 7

Because of unforeseen issues related to the posting of fall registration appointments, students will receive their registration times posted in their myGateway accounts during the week of July 7, 2014. Fall registration is scheduled to begin on Tuesday (7/15).

Students should plan on checking their myGateway messages for their registration time and for updates. Updates will also be available on the college’s website and social media sites.

myGateway Offline Evening of Monday, June 30, Morning of July 1

The myGateway portal will be offline beginning Monday, June 30 at 6 p.m. Access will be restored on Tuesday, July 1 at 7:30 a.m. The outage is to facilitate processing activities related to the end of the fiscal year.

In addition, employees will need to complete Banner sessions prior to 6 p.m. on Monday, June 30. Banner access will resume on Tuesday, July 1.

Mobile App Developer: What New Features Do You Want

Cypress College mobile apps
Cypress College mobile apps

If you could add any new feature for the Cypress College mobile app what would it be?

The developer of our app — Brad Rippe, an IT Project Leader at the North Orange County Community College District — wants to hear from you. Here’s the email he passed along seeking your ideas:

“I’m interested in what students would like to see as far as features for
a new version of the applications? Any thoughts?
Thanks so much for your help!”

If you have ideas you’d like to share, please post a note on either our Facebook or Twitter pages, or email them directly to me and I’ll pass them along.

@Cypress Newsletter for March 28, 2014

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Here is the @Cypress Newsletter from Cypress College President Bob Simpson, for the week ending March 28, 2014.

This week’s headlines:

  • April 15 District Purchasing Deadline Approaching
    Computer or media-related items must be submitted to Academic Computing by April 7 to ensure processing.
  • Classified Appreciation Luncheon on April 11, End-of-the-Year Luau on May 7
  • myGateway, Banner Maintenance on March 30
  • Summer 4/10 Schedule Set for 2014
  • “This Week” and “They Said It” Features
  • Plus @Cypress Bonus Material, including photos from Women’s Recognition and STEM2